Excite Help

**What happened to the "My Horoscope" feature?**
Unfortunately, we are no longer offering the Horoscope feature on Excite. We regret any inconvenience this may cause.

Account Access

How do I change my password for my Excite account or my Excite Email account?
The password for your Excite homepage and your Excite Email account are the same. If you have access to your account, you can change your password by clicking the link for 'Member Info' at the bottom of the Excite start page, entering your current password, and clicking 'View My Member Info.' The resulting screen will provide the ability to change your registration information as well as your password.
Please note that you will need to scroll to the bottom of this page to access the 'Password Maintenance' section.

How can I retrieve my password or Member Name for my Excite account?
If you can't remember your Member Name or Password for your Excite Member Account, or just want to verify them, here's how:

Go to http://registration.excite.com/excitereg/login_help.jsp
Complete the 'Locate my Member Name and Password' form.
Click the 'Email a new password to me' button or the 'Show Hint' button which will display the hint that you originally set up when registering for the Excite site.

You will need your Member Name along with your Password in order to Sign In. If you have chosen the email a new password option, expect your password to arrive within a short while. If you do not receive it promptly, please let us know. The email in your member file may be out of date or otherwise incorrect.
If you no longer have access to the original email address you input when you joined Excite, or are having difficulty locating your account, please get back to us with:

The original email address you used to register
Your date of birth
The city and state you believe you used when you first registered

so that we can offer additional assistance.

I requested a new password for my account but I haven't received the information to my alternate email address. What should I do?
It has come to our attention that some users have had difficulty receiving our automatically generated password emails or having them diverted to their Bulk Mail folder.
For further assistance, you will need to contact an Excite Customer Support agent via the Report Issue form.

How can I cancel my Excite account?
If you wish to cancel your Excite member account please use the following link: http://registration.excite.com/cancel/selfcancel.jsp
You will need to be signed into the member account that you would like to cancel. If you are not currently signed into this account, you will be prompted to do so during the cancellation process. You will also see the option to only cancel your Excite Email address, and not your Excite Membership, if this is your intention.
Please note that it may take up to 24 hours for your Excite Email account cancellation to be processed. If you are unable to sign in to cancel your account, please visit our lost password page at the following URL: http://registration.excite.com/excitereg/login_help.jsp We regret your decision to no longer be an active Excite member and hope you decide to rejoin Excite in the future.

Email Issues

Why am I having difficulty accessing the email system?
If you have recently installed or updated any security or privacy software such as Spy Sweeper, Spy Blaster, or Spy Blocker, it is possible that it may be causing the problem you are experiencing. In order to sign in to Excite mail, 'cookies' need to be enabled and you must allow Excite to set the sign in cookie. Please go to your privacy or security software settings and make sure that cookies for 'excite.com' are not being blocked. Sometimes, these types of programs can add 'excite.com' or other Web sites to your browser automatically.
Please follow the directions below to see if this has been added to Internet Explorer 7+:

Click on 'Tools' on Internet Explorer
Click on 'Internet Options'
Then click on 'Privacy Tab'
Next click the 'Sites' button.
Under 'Managed Web sites', make sure 'excite.com' is not entered. If so, please remove it.

Please follow the directions below to see if this has been added to your Firefox browser:

Click on 'Tools' on Firefox.
Click on 'Options.'
Next click on the 'Security' icon.
Click the 'Exceptions' button
Under 'Exceptions', make sure the 'excite.com' is not entered. If so, please remove it.

Once you have made any needed adjustments, please close and then reopen your Internet browser. Depending on the software you are using, the list of blocked cookies may appear in that software application as well. You will need to check the setting for any privacy or security software you're using. If you continue to experience a problem signing in to Excite Webmail, please contact an Excite Customer Support agent via the Report Site Issue form.

I accessed my email account and all of my old messages were gone aside from a "Welcome to Excite Email" message. Why did this happen?
As noted in the Excite Email Terms of Service, email accounts that have not been accessed for more than 60 days may be deactivated. After an additional 30 days of inactivity, the email account and its contents are permanently deleted and cannot be retrieved. Please remember to access your email at least once every 60 days to prevent this from occurring in the future.

Do you offer POP3 or IMAP access to Excite Email?
At this time, Excite does not provide POP3 or IMAP access to Excite Email.

I am unable to bring up a Compose Mail window or reply to a message I have received. What can I do?
It appears from your message that you might be using software which blocks pop-up advertisements from appearing while you use the Internet. Many Excite Email features appear within pop-up windows, and if you are using such software, it is possible that these windows will be prevented from appearing on your machine.
Should this be the case, we ask that you disable this software and attempt the process again. This type of software can be present within a toolbar installed on your browser, security software installed on your computer or as a part of your browser itself.

Instructions for turning on checkboxes for email client
We have added the ability to turn on check boxes so that you can easily select multiple emails for moving or deleting. To do this, please follow these steps:

Click the "Preferences" link in the upper right corner of the email screen
Click the "General Settings" link under the "Email" heading
Select the "Yes" button next to the phrase "Use checkboxes to select emails"
Click the "Save" button

For answers to questions not covered in these Frequently Asked Questions, please check out our searchable knowledgebase at http://excite2.custhelp.com/app. From there you can also contact one of our support reps for further assistance.