Excite Help
Information on bounced messages
 
Please note, that each bounce message is different. Therefore, information relating to addresses, IP numbers, and domain names listed below will differ from what listed in your header information. If you have received a bounce message that matches one of the following messages, find the text that follow below for a complete description.
 
Most Common Bounce Reasons:
  • Message rejected: The mailserver used does not match the domain specified
  • 450: Recipient address rejected: Domain not found
  • 450: unknown[10.123.123.123] : Client host rejected: Too many mails sent!; from=emaillist@domain.com
  • 500: Recipient address rejected: Recipient mailbox is full
  • 503: Improper use of SMTP command pipelining
  • 540: email@domain.com : Recipient address rejected: Your email has been returned because the intended recipient's email account has been suspended.
  • 550: abcdefghijk@excite.com: User unknown
  • 550: name.mail.domain.net[10.x.xxx.xx]: Client host rejected: More than X concurrent connections per subnet
  • 554: unknown[10.xxx.xxx.xx]: Client host rejected: Access denied
  • 554: Client host rejected: cannot find your hostname, [10.xxx.xx.xxx]; from=xxxxx@hotmail.com
  • 554: Sender address rejected: Access denied
  • 554: Service unavailable; [10.xxx.xx.xxx] blocked using relays.ordb.org, reason: This mail was handled by an open relay - please visit http://ORDB.org/lookup/?host=10.X.X.X
  • 554: Relay access denied; from= to= - reject: header Subject: (Email Subject Line)
  • Remote host said: 554 Service unavailable; [XXX.XXX.XXX.XXX] blocked using blackholes.excite.com
Explanation of various bounce messages:
 
Message rejected: The mailserver used does not match the domain specified

This message was not delivered because the headers indicate that it is coming from an email service other than the one indicated by the IP address. It is a common practice of Spammers to forge message headers in this manner, therefore this type of message will not be delivered.

For example, a message with a return address of 1user@domainname.com which was actually sent through a service with an IP address which does not match domainname.com will be rejected for this reason.

450: Recipient address rejected: Domain not found
450 unknown[10.123.123.123]: Client host rejected: Too many mails sent!; from=emaillist@domain.com

 
To protect our email system from being flooded by email list administrators, or in some cases by "spammers," we have instituted "rules" to gate incoming email to our system. These rules are based on common industry practices as to how to send large amounts of email without causing potential harm to the recipient's mail server.
 
Unfortunately, from time to time, we are forced to "soft bounce messages because the mailing it was a part of exceeded one or more of our rules for incoming email. However, a "soft bounce" means that we will deliver the email in question, although it will result in a short delay in receipt.
 
We want you to know that we are already working with various email list administrators and other large Web sites to ensure that they conform to reasonable methods of delivering bulk mailings when generating large mailings to our members, and we regret any inconvenience these "soft bounces" may cause, now or in the future.
 
It appears that the mail servers that were responsible for delivering the message to us have been blocked due to a high number of concurrent connections. This type of abuse is usually indicative of a "spammer" trying to send unsolicited commercial emails. Therefore, the message was blocked along with all other messages from that mail server. Since the email provider in question has been added to our block list, this bounced message will continue to be generated. Please have the mailing list manager or administrator in question contact us at emailadmin(at)cs.excite.com for further assistance.
 

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500: Recipient address rejected: Recipient mailbox is full
 
The Excite email address in question is over its storage limit. Excite mail accounts are currently set up with 125MBs of storage space, or 10,000 emails. Furthermore, if a member of Excite goes over the 125MB storage or 10,000 email limit, emails sent to that account will be "bounced" back to the sender until the space has been cleared. Unfortunately, we have no way of knowing if the member in question is aware of the status of their storage space, or the frequency with which they check there quota.
 
503: Improper use of SMTP command pipelining
 
The message was sent in a non-conventional, non-standard way. You should have the sender of this email contact us if they have further questions.
 
540: < email@domain.com >: Recipient address rejected: Your email has been returned because the intended recipient's email account has been suspended. The account must be re-activated to receive incoming messages.
 
As noted in the Excite Email Terms of Service, email accounts that have not been accessed for more than 60 days may be deactivated.
 
If you are an Excite Member, you can reactivate your account by simply signing in to your Email account, where you will be prompted with a message asking if you would like to reactivate your email account. After agreeing to do so, your email address will automatically be reactivated. Please note it may take up to two hours for you to begin receiving new email messages after you've reactivated the account, and remember to access your email at least once every 60 days to prevent this from occurring in the future.
 
If you are not an Excite member and you received a "bounced" message to an Excite email user, we suggest that you find an alternate mean of communicating with them to let them know their email account is now inactive, and that they need to access their Excite Inbox to reactive their email account.
 
550: abcdefghijk@excite.com: User unknown
 
If the Excite email account in question is generating "bounced" message that state "User Unknown" when an individual attempts to send email to it, it could mean that the email account was not activated after the user registered for their Excite Member account.
 
For the Excite email account to have been activated, the Member would need to have been signed into their Excite Member account. From there, they would have been prompted to agree with the Excite email system's Terms of Service and Privacy Policy by selecting the "Accept and Continue" option. Once this was complete, the Member would need to have signed into the Excite email account to fully activate it. Furthermore, the account will not start receiving email until 1 hour after it has been fully activated.
 
If you are sure that the Excite email account in question has been fully activated, and the account in question is still generating "User Unknown" bounced messages, please contact your email administrator, and ask them to contact us at emailadmin@cs.excite.com for further assistance.
 
550: name.mail.domain.net[10.x.xxx.xx]: Client host rejected: More than 20 concurrent connections per subnet
 
It appears that the mail servers that were responsible for delivering the message to us were temporarily blocked due to a high number of concurrent connections. This type of abuse is usually indicative of a "spammer" trying to send unsolicited commercial emails. Therefore, the message was blocked along with all other messages from that mail server at that time. However, it is likely that the block was subsequently removed.
 
554: unknown[10.xxx.xxx.xx]: Client host rejected: Access denied
554: Sender address rejected: Access denied

 
Your message is being blocked by our site because it either had characteristics similar to "spam" (unsolicited commercial email), or you're sending your message from an Internet Service Provider (ISP) or email provider who has been identified as having allowed spam to be generated from their facilities. For the protection of our members, we do not deliver bulk, unsolicited emails to Excite email accounts.
 
For example, it is possible that the subject line of the message in question may have been identified by our email servers as unsolicited commercial mail (AKA: Spam) and thus was returned. We ask that you retry sending your message with a different subject line. Please ensure that the subject line of the message does not contain more than 15 identical characters.
 
For instance, if a subject line contains 15 identical consecutive characters, such as 15 "a"s or 15 "!"s it may be rejected on our end.
 
However, if your ISP or email provider has been added to our block list, your email message to @excite.com will continue to be rejected or a bounced message will continue to be generated. If this is the case, please contact your email administrator, and ask them to contact us for further assistance.
 
554: Sender address rejected: Access denied
 
- This address is listed on our "black list" of email addresses, or is on the black list of one of the spam filter lists we use to lessen the amount of Spam our users receive. You should have the owner of this address contact us if they have questions.
 
554: Service unavailable; [10.xxx.xx.xxx] blocked using relays.ordb.org, reason: This mail was handled by an open relay - please visit http://ORDB.org/lookup/?host=10.X.X.X
 
The message in question was blocked because it came from a domain or IP address that is currently listed with one of our Spam filters. These filters are utilized to help prevent excessive spamming to our email providers. If your domain or IP address is listed with any of the four Spam filters we currently use, your message will not be delivered.
 
If you believe that you have been unfairly added to any or all of these particular lists, please contact the website in question:

  • Ordb (relays.ordb.org)
  • Spamcop (bl.spamcop.net)
  • Osirusoft (socks.relays.osirusoft.com)
  • Wirehub (blackholes.wirehub.net)
  • Spamhaus
554: Client host rejected: cannot find your hostname, [10.xxx.xx.xxx]; from=xxxxx@hotmail.com
554: Relay access denied; from=email@domain.com to=email@anotherdomain.com
 
This error means that the person sending the email was not authorized to use the email server (SMTP) server to send email. They should contact their ISP or email provider.
 
reject: header Subject: (Email Subject Line Here)
 
This subject line is on our "black list" of subject lines, or is on the black list of one of the spam filter lists we use to lessen the amount of Spam our users receive. You should have the sender of this email contact us if they have questions, or ask them, to change the subject line, which unfortunately appears to have been used as the subject of a "spam" message at some time.
 
Remote host said: 554 Service unavailable; [XXX.XXX.XXX.XXX] blocked using blackholes.excite.com

We have recently received a large number of abuse complaints regarding your account (and/or your ISP). As a result, we have bounced your email message back to you.

This means your IP number (represented above by XXX.XXX.XXX.XXX) has been blocked due to spamming activity by you, or someone using the same IP address or IP address range from your ISP. You may wish to let your ISP know of the situation. While this blocks are usually temporary, if we see repeated activity from this IP address or IP address range, it may be permanently blocked from sending email to our mail system

We hope this answers your questions about bounced email to our mail system.