Excite Help
Custom Filters and Block List Add Custom Filters to your Excite Email account.
 
You can define up to 11 filters to route incoming emails to folders of your choosing by filling in the following fields on the Custom Filtering page.
 
To do so, click on the Preferences link on the lefthand navigation bar while signed in to Excite email. On the resulting page, under the heading of "Message Options/Filtering" you will see the following options:
  • Filters Summary
  • Custom Filters
  • Safe List
  • Block List
Click "Custom Filters" on the resulting page to do the following:
  • Select if you want to filter by Subject, From Name, From Address, To or CC line
    • Subject will look within the subject line of an incoming message
    • From Name will filter based on the sender name of the incoming message
    • From Address will filter based on the email address of the sender of the incoming message
    • To or CC line will filter based on the address within the TO: or CC: line of the incoming message

     
  • Select the criteria for matching the filter from either includes, doesn't include, starts with, contains word/ phrase, ends with, or exactly matches.
  • Enter the text that you would like the filter to match against
  • Select the appropriate folder to route messages into. You can select either system folders such as Sent or Trash, or folders that you have personally created within your account.

Please be sure to check the "Enabled" check box above any filter that you are setting up in order to turn that filter on.
 
When you have finished setting up all your filters, click on the "Save" button at the top or bottom of the Custom Filter page. If you do not click on the "Save" button, your changes will be lost.
 
Moving a filter up or down in the Custom Filter Hierarchy
 
The Excite Custom filters are processed in the order that they are displayed in the custom filter page. If you would like to change the order of these filters, you can do so using the "Move Up" or "Move Down" buttons.
 
To move a filter one step towards the top of the filter hierarchy, click on the "Move Up" button to the right of that particular filter.
 
To move a filter one step towards the bottom of the filter hierarchy, click on the "Move Down" button to the right of that particular filter.
 
You can move a filter multiple steps up or down by clicking the "Move Up" or "Move Down" button multiple times.
 
Tips for setting up Custom Filters
  • To create a new email folder for filtered messages, select "ADD" from the Folders pull-down menu (left column), then name the folder and hit Add.
  • Move individual filters higher or lower on the page to establish your preferred filtering priority order. Emails meeting more than one filter's criteria will be filed by whichever filter has higher priority. (Remember to click Save after reprioritizing your list.)
  • You may enter up to 50 characters into your filter's text box (located to the immediate left of the Move Up/Move Down buttons).
  • You may enter only 1 email address or domain name per filter (when using the "From Address" option)
  • When entering an email address into your filter's text box, please use the following format: sendername@domainname.com
  • When entering a domain name into your filter's text box, please use the following format: @domainname.com

 

 
Add a Custom Block List to your Excite Email account.
 
From Your Inbox or Personalized Folder:
 
If you have received an unwanted email and would like to block future emails from this address, simply:
  • Check the box next to the incoming email and click the "Block" button.
  • On the resulting page, choose to block either the full address, or just the domain by clicking one of the radio buttons. Then click "Save".
  • A pop-up box will confirm your decision. Click the "ok" button.
From the Preferences Page:

If you would like to set up a block list, click on the Preferences link on the left hand navigation bar while signed into Excite email. On the resulting page, under the heading of "Message Options/Filtering" you will see the following options.
  • Filters Summary
  • Custom Filters
  • Safe List
  • Block List
Click on "Block List"
 
You can add individual addresses or entire domains to your Custom Block List. To do so, enter the address or domain name to the block field and click on the "Add" button. The address/ domain that you just added will be included in the block list on the right side of the page.
 
To remove an address from your Block List, click once on the entry from within the block list field then click on the "Remove" button. The address/ domain will be removed from your Block List and messages from that address will no longer be blocked from your Excite account.
 
Please note that if you have set up one or more email filter rules, these will override any blocking requests. So if an incoming message with an email address or domain name that you wish blocked meets any of your filter rules, that message will be filed in the specified filter folder rather than being blocked.
 
More Tips for setting up a Custom Block List
  • You may enter only 1 email address or domain name at a time
  • When entering an email address, please use the following format: sendername@domainname.com
  • When entering a domain name, please use the following format: @domainname.com
  • Please note: Blocked messages will NOT be filed in any of your email folders, nor will they be bounced back to the sender.

 
Set up a Safe List of addresses and domain names to exclude from being blocked or sent to your Bulk Mail folder.

From the Preferences Page:

If you would like to set up a Safe List of email addresses and/or domains, click on the Preferences link on the left hand navigation bar while signed into Excite Email. On the resulting page, under the heading of "Message Options/Filtering" you will see the following options.
  • Filters Summary
  • Custom Filters
  • Safe List
  • Block List
Click on "Safe List" You can add individual email addresses or domain names to your Safe List that you wish to exclude from being blocked or sent to your Bulk Mail folder. To do so, type an address or domain into the corresponding field, and click the "Add" arrow to add it to your list. You may add as many addresses or domains as you want, but you must enter them one at a time. Click "Save" when you're done.

To remove an email address or domain name, highlight it within your Safe List box, then click "Remove". You may remove as many addresses or domains as you want, but you must remove them one at a time. Click "Save" when you're done.

Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.

From your Bulk Mail Folder

If an email message has been delivered to your Bulk Mail folder with an email address or domain name that you believe should have been delivered to your inbox, you can add that address or domain to your Safe List by doing either of the following:

1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the email address or domain name you wish to add to your Safe List and click "Save". (You can add more than one address/domain to your Safe List at a time from within your Bulk Mail folder. Just click on each message's checkbox before clicking the "Not Bulk" button.)

2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the email address or domain name you wish to add to your Safe List and click "Save".

More Tips for setting up a Safe List

  • When entering an email address, please use the following format: sendername@domainname.com
  • When entering a domain name, please use the following format: @domainname.com
  • To remove an email address or domain name from your Safe List, simply highlight it in the Safe List box and click the "Remove" button