Excite Help
 Excite Premium Email FAQs

Why did my email account stop automatically forwarding messages?
Excite Email Auto-Forwarding has been discontinued as a free service as of January 30, 2003. All users affected by this were contacted over a month prior to the change via email and on-site messages.

I do not know my password. How can I retrieve it?
If you can't remember your Member Name or Password for your Excite Member Account, or just want to verify them, here's how:

1) Go to http://registration.excite.com/excitereg/login_help.jsp
2) Complete the "Locate my Member Name and Password" form.
3) Click the "Email a new password to me" button or the "Show Hint" button which will display the hint that you originally set up when registering for the Excite site.

You will need your Member Name along with your Password in order to Sign In. If you have chosen the "Email a new password" option, expect your password to arrive within a short while. If you do not receive it promptly, please let us know. The email in your member file may be out of date or otherwise incorrect.

What is the new Excite Premium Email Service?
We are currently working on offering a number of premium email services in addition to the existing free services already provided on Excite. These will include larger email account sizes (up to 50MB), POP3 access and more.

Please note: Excite Email Auto-Forwarding and Auto Cc, became Premium Services on January 30, 2003. This does not apply to manually "forwarding" an email from your Inbox to another recipient. This applies only to members who have chosen to automatically forward (or auto Cc) all of their Excite Email to a different email account.

Why do you charge for Auto-Forwarding?
We are fortunate enough to be able to provide a free Excite Email account to all of our users, because our email service is funded by our advertising partners. Email Auto-Forwarding, though, is a feature that actually costs us money. Forwarding allows a user's emails to be sent to a different account where our partners are unable to present their advertising - which means we don't generate revenue. However, our users have indicated that this is a beneficial service and one that they would like us to offer. A small service fee allows us to cover the costs of maintaining this special feature that would otherwise be paid for by advertising.

How do I sign up for the new Auto-Forwarding service?
It's easy! Just click here. (You will need to be signed into your account in order to sign up for this service.)

What if I have more than one account, can I sign up for this service on both accounts at the same time?
Unfortunately, no. In order to subscribe to this service, you will need to be signed into the account that you would like the service to be applied to. If you have two or more email accounts and would like to sign up for email forwarding on more than one, you will need to go through the process for each account individually.

Will I be able to use my email account even if I do not subscribe to this service?
Yes. All other aspects of your email account will continue to work as they have been except for the Auto-Forwarding and Auto CC features. You will need to access your email account through the Excite site.

I don't want to sign up for this service. Will I still be charged?
No. You will only be charged for this service if you elect to sign up. There is no obligation to sign up for this service. You may still continue to access your email account through the Excite Web interface in order to send and receive email.

What is the yearly subscription fee for the Auto-Forwarding service?
The yearly subscription fee for automatic mail forwarding is $9.95. This service will automatically renew at the then-current rate at the end of the term of your subscription. You may cancel at any time, but the cancellation will only take effect at the end of your current subscription term. All fees are non-refundable.

If I subscribe to this service, how will I be billed?
The subscription fee will be billed to your credit card once you sign up for this service. If you pre-ordered before January 30,2003, your credit card will not be charged until that time.

I registered for this service but would like to cancel it. How can I do this?
If you decide that you would like to cancel this service after signing up for it, you can do so by clicking here. You may cancel at any time, but the cancellation will only take effect at the end of your current subscription term. All fees are non-refundable.

What forms of payment do you take (which specific credit cards? Personal checks? Web-based payment services like PayPal?)
At the current time, we accept Visa, Mastercard, Discover and American Express. We do not currently process payments by check, Paypal or other online payment services.

I don't have a credit card. How can I sign up for this Premium Service?
Unfortunately, we are only able to process credit card payments at this time.

Do I have to be a certain age to sign up for a Premium Service?
Yes, in order to purchase a Premium Email service, you must be at least 18 years old.

I have more questions about this new service. How do I contact you?
Click here to contact Member Services and select the option for "Premium Forwarding" or "Premium Billing".