Excite Help
Below are some of the most frequently asked questions about Excite email and signing in to Excite. Please read through this list of questions to see if your concerns are addressed.
 
What is Excite Prompt for Password?
Your Password is required for Excite Email, even if you are signed in to the Excite site. We do this to protect your account in case you share your computer with others and forget to sign out of Excite after exiting Email.

Prompt for Password lets you control how often Excite asks you to provide your Password when accessing Email.

For example, let's say you choose "Every 4 Hours" to be prompted for your Password. If you sign in to your Excite account at 9 a.m., you would be able to access your Excite Email account without being prompted for your Password until 1 p.m.

You also have the option of choosing "Never" in the Prompt for Password section, which means you will never be asked for your Password again. (You can always change this setting by clicking the Member Info link at the bottom of any Excite page.)

To change your current Prompt for Password setting: Click here and sign in, then look for the "Prompt for Password" pull-down in your Member Info.

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What is secure mode? How is it different from standard mode?
Excite offers its users two options when signing in or joining - standard and secure mode. Standard mode is used by more users because pages tend to load faster.

Secure mode uses SSL encryptions - technology that allows for extra protection for your transmissions by "encrypting" your sign-in information. Downsides to secure mode include slower-loading pages and the fact that some older browsers don't support this technology.

To access secure mode while signing in, use the "sign in" link at the bottom of any Excite page and then click the option for "Secure Mode" within the Sign-In box.

To access secure mode while joining Excite, click on the "sign in" link at the bottom of any Excite page and then click the option for "Secure Mode" within the Sign-In box. While on the secure sign-in page, click on the "Join Now" link on the right side of the page. You will be taken to the secure registration page.

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How do I know if I'm in Secure Mode when joining or signing in to Excite?
When signing in to Excite, you will know you are in Secure Mode when a gold lock icon appears in the top "Sign In" header bar of the page and next to the "Sign In" button at bottom.

When joining Excite, you will know you are in Secure Mode when a gold lock icon appears in the top "join now" header bar of the page.

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I can sign into my Excite Start Page, but not my email account. Why?
As a result of some technical changes we made to Email, it is possible some users may experience a problem signing in to their Email account if they have not signed out of their Excite Start Page recently.
 
To correct the problem, please select "Sign Out" at the bottom of any Excite page, close all browsers that are open, open a new browser and then sign back in to your Excite Start Page. Then, using the link at the top of your Start Page (and not a bookmark or "favorite"), click "Email" and sign in to your Excite Email account.
 
If you have forgotten the password for your account, you can retrieve it by clicking here.
 
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Why am I being asked to agree to a Privacy Policy and Terms of Service when attempting to sign into my email account?
If you recently signed back into your Excite Member account and you are brought to a page containing our Privacy Policy and our Terms of Service, you will need to agree to these items to reactivate your email address. Any prior information from your email account, such as old emails, address book entries, and personalization settings will not be included, although your address will work for sending and receiving email.
 
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I can sign in to my account, everything seems fine, but I don't seem to be receiving as much email as I used to.
If you've been an Excite member for some time, you'll remember that "spam" or other unsolicited emails were a big problem. We've tightened up our requirements on accepting email into the new Excite Email system, so chances are what is missing are unsolicited offers and emails that you did not request.
 
Please also be sure that you have not exceeded the storage quota within your mailbox. You can check the amount of storage space that you are currently using by navigating to the Inbox Hub and clicking the link labeled "Check your quota." If you have used your available space, you will need to delete some messages before you will be able to receive additional emails within your Inbox.
 
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People are telling me that Emails to my account are "bouncing" - why?
If a friend or family member tells you that their messages sent to your account are being "bounced," please ensure that you have not exceeded the storage quota within your mailbox.

Email Quota Your Excite Email account has a storage space limit of either 125MB or 10,000 messages (whichever limit is reached first). You can quickly check how much storage your account is currently using in one of two ways:

1. Quota Level Bar - On your Inbox Hub page, you'll see a bar at the top-right of the page. This bar will show you roughly how much of your alloted storage space you are currently using. Below the bar will appear one of three text links, depending on the amount of free space (if any) remaining in your account: "Quota level acceptable," "Quota Warning" or "OVER QUOTA!" Click on this "Quota Level" link to view your full storage disk space summary.

2. Storage Disk Space Summary Page - You can also access your account's storage disk space summary by clicking "Preferences" in your left-column navigation, and then clicking the "Storage Disk Space Summary" link. Refer to this page to see how much of your storage quota has been used and to see the distribution of your email message in your folders.

Remember: Messages in all of your folders - including Inbox, Drafts, Sent and Trash folders - count toward your 125MB storage space limit. To free up space, delete some of your messages and then be sure to empty your trash.

Additionally, you can find information regarding the cause of bounced messages on the following page: http://help.excite.com/email/bounce.html
 
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The bounced message that the sender receives says to "contact your administrator." Why?
The person trying to email you is most likely using an email system that does not comply with Excite Email's spam/abuse policy. You can find information regarding the cause of bounced messages on the following page: http://help.excite.com/email/bounce.html
 
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I am an International Excite user and am having trouble connecting to Excite or accessing my Excite email account.
As you may know, we bought Excite.com from the @Home Corporation. This purchase was for Excite.com only and did not include the following international pages:
 
  • Excite Australia
    http://www.excite.com.au/
  • Excite Canada
    http://www.excite.ca/
  • Excite Italy
    http://www.excite.it/
  • Excite Japan
    http://www.excite.ca/
  • Excite UK
    http://www.excite.co.uk/
If you are a member of any of these sites, and have questions regarding the current status of your personalized Start Page or your Email Address at these domains, please use the contact forms or email addresses provided on their Web sites for assistance.
 
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Does Excite offer POP access to my Excite email account?
You can find more information regarding Premium POP services by clicking here.

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Can I see how many new email messages I have in my inbox from my start page?
Yes - in fact, there are two ways you can be notifed of new messages on your Excite start page:
 
Check the "Email" link in the upper right corner of your start page every time you use Excite. If there is a white envelope to the right of it, you have new email!
 
Add the Email and Community module to your start page to find out how many new messages are waiting for you in your Excite inbox the minute you visit Excite!
 
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