Excite Help
GENERAL QUESTIONS
CONNECTING THE EXCITE PRIVATE MESSENGER
USING THE EXCITE PRIVATE MESSENGER
BLOCKING/SECURITY ISSUES
BUDDY LISTS AND FRIENDS
TROUBLESHOOTING GUIDE

 
 
What is the Excite Private Messenger?
 
The Excite Private Messenger is a tabbed interface that installs directly onto your desktop. Its design allows you to easily send and receive messages instantly from friends or co-workers from anywhere on the Internet. The Excite Private Messenger is free to download and free to use.
 
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How do I download the Excite Private Messenger? How do I install the Excite Private Messenger?
 
It's simple! Visit the Excite Private Messenger download page and click on the link that says, "Get the Excite Private Messenger Now!" Review and agree to the Terms of Service. On the next page, click on the "Download the Excite Private Messenger Now" link.
 
For Internet Explorer:
  • When Internet Explorer asks you whether you want to "Run this program from its current location" or "Save this program to disk," select "Run this program from its current location."
  • When Internet Explorer shows you the certificate, click "Yes" to install. Please Note: it will probably take a few minutes to save the install to your computer.
  • After it finishes downloading, you will be asked whether you want to add Excite Private Messenger to your Start menu and Desktop.
  • After answering this question, you should see a message saying that Excite Private Messenger was successfully installed.
For Netscape:
  • Click on the "Update Now!" button, and it will open up a "Save As" dialog box. Save the file to your desktop. Remember the name of the file that you saved.
  • After it finishes saving to your desktop, locate the "ExcitePrivateMessengerSetup1.0.2.2.exe" file on your desktop.
  • Click on the file you just saved and you will be asked whether you want to add Excite Private Messenger to your Start menu and Desktop.
  • After answering this question, you should see a message saying that Excite Private Messenger was successfully installed.
That's all it takes! Click here to get the Excite Private Messenger.
 
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What browser do I have to have installed in order for my Excite Private Messenger to work?
 
The Excite Private Messenger does not require that you use Internet Explorer as your browser, but it DOES require that you have Internet Explorer 5.0 or higher installed and properly configured on your computer.
 
Note to WebTV and Macintosh users: The Excite Private Messenger does not currently function with WebTv or Macintosh operating system.
 
To find out what version your browser is, try this:
 
Internet Explorer: Go to the Help menu located at the top of your browser. Select "About Internet Explorer." A box will appear that tells you what version you have.
 
Netscape Navigator: Go to the Help menu located at the top of your browser. Select "About Navigator." A page will appear that tells you the name of the browser (Navigator or Communicator) and the version.
 
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What are the system requirements for installing the Excite Private Messenger?
 
The Excite Private Messenger is currently available for Windows 98, Windows ME, Window NT 4.0, Windows 2000 and Windows XP. The Excite Private Messenger software and cache require only 1 MB of disk space on the disk drive containing your windows directory (usually the C: drive). If you are currently able to run a supported web browser on your computer, you should be able to install and run the Excite Private Messenger. In particular, your Web browser and the Excite Private Messenger require a 486 or newer, compatible processor, 16 MB of RAM, VGA display (SVGA is recommended), a mouse or similar pointing device, and Internet access.
 
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What do I need to get the most out of the Excite Private Messenger?
 
You'll need Internet Explorer 5.0 or above installed properly on your computer, a sound card, speakers, a video card displaying 256 or more colors simultaneously.
 
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Is the Excite Private Messenger Mac compatible?
 
The Excite Private Messenger is designed for use with Windows applications and currently will not function with the Mac Operating System.
 
Note to WebTV Users: The Excite Private Messenger currently does not function with the WebTV interface.
 
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Does the Excite Private Messenger track where I go on the Internet?
 
The Excite Private Messenger does not monitor or report back to Excite with information about who you are communicating with or where you are traveling when you leave the Excite service (which includes our co-branded sites) or what you do on other Websites.
 
Keep in mind that the Excite Private Messenger is subject -- in all respects -- to Excite's Privacy Policy. This means that we will not share any personally identifiable information you provide (whether it comes through the Excite Private Messenger or anywhere else) unless you have given us permission to do so.
 
In addition, the Excite Private Messenger communicates periodically with our servers to determine if there are any updates to the Excite Private Messenger software and to determine what tabs to display. If there is an update, the Excite Private Messenger will notify you and seek your consent BEFORE changing your Excite Private Messenger.
 
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Do I need to register to use the Excite Private Messenger?
 
Yes, you must be an Excite Member to be able to use and download the Excite Private Messenger. Click here to sign up for your free Excite Member account.
 
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How do I connect? How do I start using the Excite Private Messenger after downloading and installing it on my computer?
 
To open your Excite Private Messenger, simply double-click on the Excite Private Messenger icon on your desktop. A window will open where you type in your Excite Member name and Excite Member password. Click on "Log on" and the Excite Private Messenger client will pop-up on your computer screen.
 
Please note: you must be online to use the Excite Private Messenger. If you disconnect from the Internet at any point, you will also disconnect from the Excite Private Messenger.
 
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Can I log on automatically?
 
Yes, by checking "Remember my name and password on this computer" on the logon dialog.
 
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Do I have to be on the Excite site to use Excite Private Messenger?
 
No, you do not need to be on the Excite site to use the Excite Private Messenger. Simply click on the Excite Private Messenger icon on your desktop, and you can continue to converse with your friends and co-workers through the client, no matter what you are working on at that moment. Whether you are typing a word document or surfing the Web, you can always message your friends through the Excite Private Messenger!
 
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How do I "uninstall" the Excite Private Messenger?
 
You can easily uninstall the Excite Private Messenger by going to start/settings/ControlPanel/Add or Remove Programs. Select "Uninstall Excite Private Messenger" from the list of programs.
 
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What if I have problems uninstalling the Excite Messenger?
If you are having difficulty removing the Excite Messenger through your control panel, we have created an uninstall application to help you remove the Excite Community Tools from your system. To do so:
  1. Please download the Uninstaller located at:http://help.excite.com/software/x8Uninstaller.hta
  2. You should be prompted to either open or save the file.

If you choose to open the file: An uninstall procedure will follow. Please select the appropriate options from the presented screen to remove this.

If you choose to save the file to your local drive: Double-click on the saved file after the download is complete. You will then be presented with the uninstall procedure. Please select the appropriate options from the presented screen to remove this.

Please note that you may need to reboot your computer for the Uninstall process to be complete.

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How can I receive the latest version of the Excite Private Messenger?
 
If you haven't installed the Excite Private Messenger yet, click here to begin installation. Once you have installed the Excite Private Messenger, the Excite Private Messenger will automatically inform you of any updates.
 
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How do I send a message?
 
On the Excite Private Messenger client, click on the "Message" button. A new window will open that looks like:
 

 
Type in your friend's name in the "To:" field. Start typing your message in the lower window and click on "Send" when you want to send it to your friend. You may also double-click on a friend's name listed in your Friend's List. This will open a message window that will already have your friends name on it.
 
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Can I use the Excite Private Messenger on two different computers? (For example at work and at home?)
 
Yes. While you will need to download and install the Excite Private Messenger software on both computers, your account will be the same.
 
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I am getting messages from someone I don't know. How do I stop this?
 
If you wish to block a user you can select "Ignore User" on the message window received from that particular user. Or, you can select "Privacy Options" in the "Me" dropdown menu. Here, you can add any user that you wish to block.
 
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Can anyone see my personal information through the Excite Private Messenger?
 
No, other Excite users cannot view your personal information through the Excite Private Messenger.
 
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Can someone hack into my computer through the Excite Private Messenger?
 
No, other Excite users cannot hack into your computer through the Excite Private Messenger.
 
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Can Excite track the Web sites I visit when I have Excite Private Messenger running?
 
No, Excite cannot track the Web sites you visit while running Excite Private Messenger.
 
Can anyone find me on Excite Private Messenger?
 
At this time, Excite does not offer the ability to search the Excite Member Base.
 
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I don't want people to find me. Can I block them from finding me?
 
Yes, you can allow only users from your Friends list to communicate with you through the Excite Private Messenger. Simply select "Privacy Options" under the "Me" dropdown menu. On this window select "Ignore anyone who is not in my Friend's list" option. Click "okay" and you're all set!
 
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Can my employer see the messages I am sending through Excite Private Messenger?
 
Some companies monitor what their employees do on the Internet, so if your company practices this monitoring, they can also monitor our product. You may want to consult your company's network administrator or company policies for more information.
 
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How do I find my friends in the Excite Private Messenger?
 
Excite Private Messenger does not currently support this functionality.
 
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Will my friends be able to send me a message if I am not signed on to Excite Private Messenger?
 
Excite Private Messenger can save up to 10 messages sent to any one user while he/she is offline, with a maximum of 1,000 characters per message.
 
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My browser says that I do not have the system requirements to install the Excite Private Messenger.
 
In order to use the Excite Private Messenger, your operating system must be Windows 95, Windows 98, Windows ME, Windows NT, or Windows 2000.

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