Excite Help
Mail Preferences
 
 Account Preferences

To access the following options, click the "Mail Preferences" on the far right of the upper navigation bar, then click the "Account Preferences" link at the top of the page.
 
Email Identification

Name: Enter your name as it would like it to appear in the "From" column of outgoing messages. If no text is entered here, your email address will be used.
 
Note: Many email applications are able to display the name you enter alone in the "From" column. Others will follow the name with your email address.
 
In most cases, this format (name followed by email address) will appear in the From field of the message itself, regardless of the Inbox format.
 
Reply-To Address: Specify an email address other than your Excite email address if you want recipients to reply to your messages at a different address.
 
For example, if you specify yourname@yourcompany.com in the Reply-to field, when your recipients receive your email and click "Reply" the return message will be sent to yourname@yourcompany.com, rather than to your Excite email account.
 
Note: By default, this signature will appear in all outgoing messages. To change this setting on a per-message basis, uncheck the checkbox when sending a message.
 
Signature: Enter text in the Signature text box that you want to include at the bottom of all outgoing messages.
 
Note: By default, this signature will appear in all outgoing messages. To change this setting on a per message basis, uncheck the checkbox when sending a message.
 
Message Reading Preferences

Display all headers: Enable this checkbox to view detailed header details in messages, such as Return-Path and MIME-version, by default.
 
Number of messages to display at once: Specify the number of messages that you would like to appear in a list of messages at one time - up to 200.
 
Initial Folder Sorting: Define how your email is sorted when you initially enter any of your account's folders. Choose to sort by Date, Recipient, Subject or Size in descending or ascending order. You may override this preference while in any of your folders by clicking the Date, Recipient or Size links.
 
Message Sending Preferences

Compose Message Window Size: Select the size of the window which you would like as your default compose message window.
 
Reply Size: Choose the length of the original message to include with your reply –include either the full message, up to 150 lines of the original message (available only in text editor) or none of the original message.
 
Save Copy of Sent Mail: Choose to save a copy of outgoing messages in your Sent folder. You may override this preference when you compose an email by un-checking the "Copy message to sent folder" box.
 
Message Actions

Moving and Deleting: Click on a radio button to choose to view the Original Folder or the Next Message after you delete or move a message.
 
Forwarding a Message: Choose a default method of forwarding a message. Click the corresponding radio button to forward as either an attachment or as inline text. You may override this preference when you compose an email.
 
 Mail Forwarding and Vacation Response

To access the following options, click "Mail Preferences" in the upper-right corner of any email account page, then click the "Mail Forwarding & Vacation Response" link.

Forwarding

You have three choices of how to route email you receive in your Excite Inbox:
 
None: This is the default option, and will put new messages into your Excite Inbox.
 
Forward: Enter an email address that you want to receive forwarded copies of all incoming messages. Note: You may specify one address only.
 
Auto Cc to. Enter an email address that you want to receive copies of all incoming messages. A copy will also be placed in your Excite Inbox. Effective January 30, 2003, this became a premium service. Click here for additional information.
 
Vacation Response

Send an automatic Generic Response to anyone who sends you a message while you're on vacation - and/or establish up to 2 Custom Responses, each of which can send a response to incoming mail from up to 3 domains of your choice.

Simply put, you have the choice of setting up a Generic Response (that everyone will receive), one or two Custom Responses (that only those sending you email from domains you establish will receive), or both Custom Responses AND a Generic Response.

To enable any of these response features, simply enter the text of the vacation message(s) in the corresponding field(s) provided, then check the "Enable this vacation response" box (for each message you set up) before clicking Save.
 
Note: You cannot have vacation response and forwarding enabled at the same time.
 
 Storage Space Disk Summary

Your Excite Email account has a storage space limit of 125MB or 10,000 messages (whichever is reached first). You can quickly check how much storage space is left in your account on the Storage Disk Space Summary page. There are two ways to access this page:

From your Inbox Hub - On your Inbox Hub page (the page that appears when you first sign in to your account or when you click on the Mail tab), click on the link "Click here to check your storage."

From Mail Preferences - You can also access your account's storage disk space summary by clicking "Mail Preferences" in your upper navigation bar, and then clicking the "Storage Disk Space Summary" link.

Refer to the Storage Disk Space Summary page to see how much of your storage quota has been used and to see the distribution of your email messages in your folders.

Remember: Messages in all of your folders - including Inbox, Drafts, Sent, Bulk and Trash folders - count toward your 125MB storage space limit. To free up space, delete some of your messages and then be sure to empty your trash.

 Message Options/Filtering

Add Custom Filters to your Excite Email account.
 
You can define up to 11 filters to route incoming emails to folders of your choosing by setting up Custom Filtering.
 
To do so, click on the "Mail Preferences" link on the far right of the upper navigation bar while signed in to Excite Email. On the resulting page, under the heading of "Message Options/Filtering" you will see the following options:
  • Filters Summary
  • Custom Filters
  • Safe List
  • Block List
Click "Custom Filters" and do the following:
  • Select if you want to filter by Subject, From Name, From Address, To or CC line
    • Subject will look within the subject line of an incoming message
    • From Name will filter based on the sender name of the incoming message
    • From Address will filter based on the email address of the sender of the incoming message
    • To or CC line will filter based on the address within the To: or Cc: line of the incoming message
  • Select the criteria for matching the filter from either includes, doesn't include, starts with, contains word/ phrase, ends with, or exactly matches.
  • Enter the text that you would like the filter to match against
  • Select the appropriate folder to route messages into. You can select either system folders such as "Sent" or "Trash," or folders that you created within your account.
Please be sure to check the "Enabled" check box above any filter that you are setting up in order to turn that filter on.
 
When you have finished setting up all your filters, click on the "Save" button at the top or bottom of the Custom Filter page. If you do not click on the "Save" button, your changes will be lost.
 
Moving a filter up or down in the Custom Filter Hierarchy
 
The Excite Custom filters are processed in the order that they are displayed in the custom filter page. If you would like to change the order of these filters, you can do so using the "Move Up" or "Move Down" buttons.
 
To move a filter one step towards the top of the filter hierarchy, click on the "Move Up" button to the right of that particular filter.
 
To move a filter one step towards the bottom of the filter hierarchy, click on the "Move Down" button to the right of that particular filter.
 
You can move a filter multiple steps up or down by clicking the "Move Up" or "Move Down" button multiple times.
 
Tips for setting up Custom Filters
  • To create a new email folder for filtered messages, click the "Add" link next to the "All Folders" header in the right column. Enter the new folder name and click "Add New Folder."
  • Move individual filters higher or lower on the page to establish your preferred filtering priority order. Emails meeting more than one filter's criteria will be filed by whichever filter has higher priority. (Remember to click Save after reprioritizing your list.)
  • You may enter up to 50 characters into your filter's text box (located to the immediate left of the Move Up/Move Down buttons).
  • You may enter only 1 email address or domain name per filter (when using the "From Address" option)
  • When entering an email address into your filter's text box, please use the following format: sendername@domainname.com
  • When entering a domain name into your filter's text box, please use the following format: @domainname.com
Add a Custom Block List to your Excite Email account.
 
From Your Inbox, Trash or Personalized Folder:
 
If you have received an unwanted email and would like to block future emails from this address, simply:
  • Check the box next to the incoming email and click the "Block" button.
  • On the resulting page, choose to block either the full address, or just the domain by clicking one of the radio buttons. Then click "Save."
  • A pop-up box will confirm your decision. Click the "ok" button.
From the Preferences Page:
 
If you would like to set up a block list, click on the "Mail Preferences" link on the far right of the upper navigation bar while signed into Excite Email. On the resulting page, under the heading of "Message Options/Filtering" you will see the following options.
  • Filters Summary
  • Custom Filters
  • Safe List
  • Block List
Click on "Block List"
 
You can add individual addresses or entire domains to your Custom Block List. To do so, enter the address or domain name to the block field and click on the "Add" button. The address/ domain that you just added will be included in the block list on the right side of the page.
 
To remove an address from your Block List, click once on the entry from within the block list field then click on the "Remove" button. The address/domain will be removed from your Block List and messages from that address will no longer be blocked from your Excite account.
 
Please note that if you have set up one or more email filter rules, these will override any blocking requests. So if an incoming message with an email address or domain name that you wish blocked meets any of your filter rules, that message will be filed in the specified filter folder rather than being blocked.
 
More Tips for setting up a Custom Block List
  • You may enter only 1 email address or domain name at a time
  • When entering an email address, please use the following format: sendername@domainname.com
  • When entering a domain name, please use the following format: @domainname.com
  • Please note: Blocked messages will NOT be filed in any of your email folders, nor will they be bounced back to the sender.
Set up a Safe List of addresses and domain names to exclude from being blocked or sent to your Bulk Mail folder.

From the Preferences Page:

If you would like to set up a Safe List of email addresses and/or domains, click on the "Mail Preferences" link on the right of the upper navigation bar while signed into Excite email. On the resulting page, under the heading of "Message Options/Filtering" you will see the following options.
  • Filters Summary
  • Custom Filters
  • Safe List
  • Block List
Click on "Safe List"

You can add individual email addresses or domain names to your Safe List that you wish to exclude from being blocked or sent to your Bulk Mail folder. To do so, type an address or domain into the corresponding field, and click the "Add" arrow to add it to your list. You may add as many addresses or domains as you want, but you must enter them one at a time. Click "Save" when you're done.

To remove an email address or domain name, highlight it within your Safe List box, then click "Remove." You may remove as many addresses or domains as you want, but you must remove them one at a time. Click "Save" when you're done.

Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.



From your Bulk Mail Folder:

If an email message has been delivered to your Bulk Mail folder with an email address or domain name that you believe should have been delivered to your inbox, you can add that address or domain to your Safe List by doing either of the following:

1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the email address or domain name you wish to add to your Safe List and click "Save." (You can add more than one address/domain to your Safe List at a time from within your Bulk Mail folder. Just click on each message's checkbox before clicking the "Not Bulk" button.)

2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the email address or domain name you wish to add to your Safe List and click "Save."

More Tips for setting up a Safe List
  • When entering an email address, please use the following format: sendername@domainname.com
  • When entering a domain name, please use the following format: @domainname.com
  • To remove an email address or domain name from your Safe List, simply highlight it in the Safe List box and click the "Remove" button