Excite Help
 Excite Premium Email FAQs

What is Premium Email?
What are Excite Premium Email services?
What is Excite Email Auto-Forwarding?
What is Email Gold?
What is the yearly subscription fee for Email Gold?

Sign up
How do I sign up for any of Excite's Premium Email services?
What if I have more than one account, can I sign up for any of Excite's Premium services on both accounts at the same time?
I don't want to sign up for these services. Will I still be charged?
What forms of payment do you accept
I don't have a credit card. How can I sign up for Premium Email services?
How old do I have to be to sign up for these services?
How do I set up my POP account after signing up for Email Gold?

Password/PIN Retrieval
I do not know my password. How can I retrieve it?
I lost my PIN. How can I retrieve it?
I don't know what address my new Security PIN will be sent to.

Other Questions
I registered for a Premium Email service but would like to cancel it. How can I do this?
I have more questions about these services. How do I learn more?


What is Premium Email?

What are Excite Premium Email services?
Excite offers enhancements to your Excite email account through our Premium Email services - including an upgrade to a whopping 2 gigs of storage.

Back to top
 
What is Excite Email Auto-Forwarding?
This Premium Excite Email service allows you to have your Excite email forwarded or Cc'd to any email address automatically.

Please note: Excite Email Auto-Forwarding and Auto Cc, became Premium Services on January 30, 2003. This does not apply to manually "forwarding" an email from your Inbox to another recipient. This applies only to members who have chosen to automatically forward (or auto Cc) all of their Excite Email to a different email account.

Back to top
 
What is Email Gold?
Email Gold is a Premium email service that includes all of the following features:
  • Bigger Email Account – Get a whopping 2 gigs of storage space.  You may never need to delete emails again!
  • POP access – Use email clients like Microsoft Outlook and Eudora to send and receive mail.
  • Email Auto-Forwarding - Automatically send your excite messages to another email account.
  • No ads – Enjoy a faster ad-free screen when using the Web interface.
  • No Account Expiration – Regardless of how often you sign in to your account, your Email Gold account will remain intact as long as you are a subscriber.
  • More Attachments – Include up to 15 attachments in a single email (or up to 10MB).

Back to top
 
What is the yearly subscription fee for Email Gold?
The yearly subscription fee is $19.95 per year. This service will automatically renew at the then-current rate at the end of the term of your subscription. You may cancel at any time by clicking here, but the cancellation will only take effect at the end of your current subscription term. All fees are non-refundable. There is no monthly payment option.

Back to top
 
Sign up

How do I sign up for any of Excite's Premium Email services?
It's easy! Just click here. (You will need to be signed into your account in order to sign up for any Excite Premium Email service.)

Back to top
 
What if I have more than one account, can I sign up for any of Excite's Premium services on both accounts at the same time?
Unfortunately, no. In order to subscribe to any Excite Premium Email service, you will need to be signed into the account that you would like the service to be applied to. If you have two or more email accounts and would like to sign up for Email Forwarding or Email Gold on more than one, you will need to go through the process for each account individually.

Back to top
 
I don't want to sign up for these services. Will I still be charged?
No. You will only be charged for these services if you elect to sign up. There is no obligation to sign up for these services. You may still continue to access your email account through the Excite Web interface in order to send and receive email.

Back to top
 
What forms of payment do you accept
We accept Visa, Mastercard, Discover and American Express. We do not currently process payments by check, Paypal or other online payment services.

Back to top
 
I don't have a credit card. How can I sign up for Premium Email services?
Unfortunately, we are only able to process credit card payments at this time.

Back to top
 
How old do I have to be to sign up for these services?
In order to purchase Premium Email services, you must be at least 18 years old.


Back to top
 
Password/PIN Retrieval

I do not know my password. How can I retrieve it?
If you can't remember your Member Name or Password for your Excite Member Account, or just want to verify them, here's how:

1. Go to http://registration.excite.com/excitereg/login_help.jsp

2. Complete the "Locate my Member Name and Password" form.

3. Click the "Email a new password to me" button or the "Show Hint" button that will display the hint that you originally set up when registering for the Excite site.

You will need your Member Name along with your Password in order to Sign In. If you have chosen the "Email a new password" option, expect your password to arrive within a short while. If you do not receive it promptly, please let us know. The email in your member file may be out of date or otherwise incorrect.

Back to top
 
I lost my PIN. How can I retrieve it?
If you've forgotten your Security PIN, you will have the option to have it sent to the Primary Email Address that is currently in your Excite Registration Profile. Simply follow the link below to the Security PIN retrieval page, enter your information and a temporary PIN will be sent to you.

https://products.excite.com/pin/lostpin1.jsp

Then, follow the instructions in the email to use the One-Time Security PIN to create a new Security PIN.

Back to top
 
I don't know what address my new Security PIN will be sent to.
If you do not know the email address that you entered into your Excite member account or need to change this information in order to process a lost Security PIN request, you can do so by clicking the link for "Member Info" at the bottom of the Excite home page and then selecting the option for "View My Member Info."

If you make any changes to this information, be sure to click on the "Save Changes" button when completed.

Back to top
 
Other Questions

I registered for a Premium Email service but would like to cancel it. How can I do this?
If you decide that you would like to cancel a service after signing up for it, you can do so by clicking here. You may cancel at any time, but the cancellation will only take effect at the end of your current subscription term. As noted in the sign-up procedure, all fees are non-refundable.

Back to top
 
I have more questions about these services. How do I learn more?
Click here for additional help topics.

Back to top