Excite Help

 
Why can't I Sign In?
 
If you can't access your old Excite Member Name and Email account, it is possible that the former Excite management was unable to transfer your information to us, you did not agree to transfer your data, or your account was not migrated completely.
 
When you try signing in to your Excite Home Page, if you are part of the database of users we have who have not completed migration, you will be prompted to compete a small registration form, but your Member Name, Email Address, and password will be preserved. However, your personalization, old email messages, and email preferences could not be transferred.
 
If you try to sign in, and your login is unsuccessful, and you are NOT asked to re-register, your account was not made available to us, and you will need to register a brand new Excite membership.
 
Why can't I access my @excite.com email?
 
If you can sign in to your Personalized Excite Home Page, but not the matching email address, you should have access to your mailbox shortly.
 
If you cannot access your Excite Email, and cannot sign in to your Excite Personalized Home page, you may fall within the following groups:
  1. If you did not give permission to @Home to transfer your personalized settings and information during the transition period, we could not legally transfer your email folders and messages to the new Excite.
  2. If you had an @Home email account, these email accounts did not transition over to the new Excite.
  3. If you had the same member name for both your @Home email account and your inbox.excite.com email account, your local cable provider was unwilling to transfer that data to the new Excite.

  However, if you try accessing your Excite Personalized Home Page, with your old Member Name and Password, you may be asked to complete a partial registration form. We may have been able to preserve your Member Name, Password, and Email address. However, none of your personalization, stored email or email preferences will be available.
 
Where is my portfolio?
 
In order to see your Excite portfolio, you will need to be signed into your Excite Member Account. Once signed into your account, you can either add your portfolio to your personalized Excite start page, or you can view this information by clicking on the link for Investing within the Explore Excite module on the Excite home page.
 
Why have you changed the portfolio?
 
During Excite's change of ownership, we attempted to replicate, as closely as possible, the original site. However, due to time and technical constraints, some of the original portfolio features are no longer available and some new ones have been added. However, our development team is reviewing all user feedback and we expect to enhance the Excite portfolio over the next few weeks.
 
How can I change my Time Zone?
 
We expect to bring this feature back to TV listings soon. We are also exploring ways to provide this for News, and other areas where it would be helpful.
 
What happened to TV listings?
 
Our development team is looking through all comments and feedback we received regarding TV Listings on Excite. We expect to restore the following features in the near future: Channel numbers and local time zone options.
 
What happened to my Bookmarks?
 
If your bookmarked links are not working, it is because they were previously defined as "folders" rather than actual "bookmarks". While all of your data should have been migrated, we were not able to make "folders" hot links. Therefore, if you are having this issue, please re-create these links as "bookmarks" and not "folders".
 
What do I do if I have a question about @Home and @Home Cable Internet access or @Home email account?
 
During the transfer of ownership of Excite, we have only taken over the Excite.com Web site. If you have any questions regarding your @Home Cable Internet Access or your @Home email account connection, please contact @home directly at http://www.excitehome.net/about/contact.html. They are a completely separate company from us.
 
Where is my personalized Home Page?
 
As you may be aware, the Excite Web site has recently changed ownership. During this transition all Excite users were contacted through either email or the Excite Web site and were asked to agree to transfer their account settings to the new management of Excite.
 
During this transition, we have successfully migrated over 98% of users without incident.
 
Unfortunately, a few of the accounts that were migrated to the new Excite were not received correctly. If your account falls within this group, and you have not clicked "sign out" or if you have not re-registered again or otherwise deleted your Excite cookies (which stores your account identification), such as re-registering again or otherwise deleted your Excite cookies, you should receive a screen asking you to update your current Excite profile when you visit the Excite Web site when you try signing in.
 
If you have in fact re-registered, or performed some action which would have deleted your original Excite cookies, you will be unable to log back into your original account as your account information has not been received on our end successfully and your web browser no longer has your old cookie information. Unfortunately, if you fall into this category, you will need to register a new Excite Membership if you wish to remain a member.
 
I tried retrieving my password and it can't find me, why?
 
As you may be aware, the Excite Web site has recently changed ownership. During this transition all Excite users were contacted through either email or the Excite Web site and were asked to agree to transfer their account settings to the new management of Excite.
 
During this transition, we have successfully migrated over 98% of users without incident.
 
Unfortunately, a few of the accounts that were migrated to the new Excite were not received correctly. If your account falls within this group, and you have not clicked "sign out" or if you have not re-registered again or otherwise deleted your Excite cookies (which stores your account identification), such as re-registering again or otherwise deleted your Excite cookies, you should receive a screen asking you to update your current Excite profile when you visit the Excite Web site after the evening of December 20th.
 
If you have in fact re-registered, or performed some action which would have deleted your original Excite cookies, you will be unable to log back into your original account as your account information has not been received on our end successfully and your web browser no longer has your old cookie information. Unfortunately, if you fall into this category, you will need to register a new Excite Membership if you wish to remain a member.
 
Why can't I get NCAA Scores on my Personalized Home Page?
 
We will be adding these scores to the Excite Personalized Home Page. We hope to be able to bring this feature to you in the near future.
 
How can I view My Weather in Celsius.?
 
If you would like to have your Weather display in Celsius temperature, click on the Edit link within the My Weather module on the home page and select the option to display the Weather as Celsius.
 
Why can't I access my Games Profile at Pogo / Where are my Games Tokens?
 
The transition of ownership of the Excite site has altered the way Excite offers Pogo games. You may need to sign-in to your Pogo account in order to view your tokens. Please note that this account is completely separate from your Excite Member account.
 
We suggest that you contact Pogo directly to retrieve your sign-in information by clicking on the link below:
http://play.pogo.com/form/submit-recover-password.jsp?site=pogo
 
If you need general Pogo help, please click on the link below:
http://games.custhelp.com/cgi-bin/games.cfg/php/enduser/home.php
 
I am an International Excite user and am having trouble connecting to Excite.
 
As you may know, we recently bought Excite.com from the soon to be defunct @Home Corporation. This purchase was for Excite.com only and did not include the following international pages:
 
Excite Australia
http://www.excite.com.au/
Excite Canada
http://www.excite.ca/
Excite Italy
http://www.excite.it/
Excite Japan
http://www.excite.ca/
Excite UK
http://www.excite.co.uk/
 
If you are a member of any of these sites, and have questions regarding the current status of your personalized Home Page or your Email Address at these domains, please use the contact forms or email addresses provided on their Web sites for assistance, or you may contact @Home Corporation via their contact page: http://www.excitehome.net/about/contact.html
 
If at any point you registered on Excite.com, your account is still active and your personalized settings are intact. If you have consented to having your settings transferred to the new Excite, your Excite.com home page should now include your personalized preferences and you should have access to your Excite.com email account. If you are having trouble signing in, please click here.